Home » blogs » Lamia's blog

Retail Sucks

Why is it that I am expected to run my ass off for people, but I can't get decent service when I am the customer?

Retail is tough job, but employers still wonder why turn over is so high. Let me clue them in...

We hate it when customers snap their fingers at us.

We hate it when people call and then get pissed off because they are put on hold. Chances are we are helping the people who actually bothered to come into the store.

We hate it when people as for a discount. Why? Who are you?

We hate it when the higher ups cut our hours, but increase the store hours, work load, freight, etc.

We hate it when customers come in and thrust their dog or computer or ipod at us and say "I don't know anything about this thing. Tell me what to do." (Well, why did you get it in the first place? We cannot educate you on it in 5 minutes. Do your research next time.)

We hate cleaning poopy toilets and vomit on the floor. If the customer knew the kid was sick why did they bring him/her to the store?

Have I covered it all? I am tired of being treated as a second class citizen. I am not universally reponsible for the company decisions. (No, I do not know why the price went up, I work in a mall for god sakes and they didn't ask me about it first!) Thanks.

Lamia's blog | login or register to post comments

Comment viewing options

Select your preferred way to display the comments and click "Save settings" to activate your changes.
and don't forget...
Submitted by PVT Snuffy on Tue, 06/07/2005 - 13:28.

I hate it when you buy a large TV but drive a small car (even a large car is sometimes too small). Yes, we do deliver, but it'd be cheaper and faster to use Uhaul.

I hate it when you set all the alarm clocks on display to go off at different times.

I hate it when you test out the kareoke machines. "Test, test, 1, 2, 3." is all it takes, if you could sing, you'd be on American Idol.

I hate it when you see the hand truck loaded with boxes and assume I am anything more than a stock boy.

I hate it when you walk halfway across the store to find someone to help you. Chances are, they don't know anything about what you need. We're only trained to sell the stuff in our department. Anything else we know is purely coincidential.

I hate it when you walk halfway across the store to find someone to help you (part II). Because that means we're understaffed again. If there's three people working in TV's today, that means that only three customers can be taken care of at a time. If you're number four, you're SOL. And somehow management thinks cutting hours and a high turnover is better for business than helping customers.

The tag says "Open Box" That means it doesn't have a box. Stop asking for one. It was crushed a long time ago.

Pay attention to the color of the shirts, that's often a clue to their position. If you can't figure that out, it's often written on their name tag.

Dammit, now that you've got me all hating work, I gotta go.

login or register to post comments
right on point about discounts
Submitted by booksellergonepostal on Wed, 06/08/2005 - 17:24.

I know what you mean about people asking for discounts. The only discounts my company offers are employee, teacher, and Membership (which the general public have to purchase at $25 a year). Old people, stop coming in and asking for discounts just cause you haven't died yet !!!! Teachers stop trying to get discounts on books that's for your own personal pleasure-- I know you're not planning on teaching your kindergarten class the Karma Sutra, and if you are you should be fired !!! Students, stop asking for discounts just cause you happen to be in college. I went to college also and I assure you, it's cheaper to just get the books used from the college bookstore.

login or register to post comments