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Just clueless

I'm a supervisor for an auto insurance company. We have recently had several adjusters quit in the three branches in our building. Most of them quit due to the unreasonable workloads.
The company sent an e-mail stating they have noticed a lot of adjusters voicemail is full. So the new procedure is when their voicemail is full it will be shut off and messages will be routed to clerical.To get their voicemail back they have to call to get it turned back on. Wow,that's going to help morale! How about giving them a reasonable workload and treating them with respect? They just don't have a clue.

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Voicemail can reduce workload
Submitted by copycall on Tue, 05/23/2006 - 16:45.

Have customers circumvent the adjusters completely if that's what management wants. Have them change their voicemail message to something like: "If this call is in regards to a claim/file/and anything else the adjusters are responsible for, hang up immediately and call (clerk's) extension number." It's amazing how one can reduce workload and annoying phone calls with the right voicemail message. And the voicemail box won't get full again.

Management "solutions" never cease to amaze me. In response to my workload complaints, I get: "Poor you, that must be so frustrating. Do the best you can." Well, today, the best I can do is to rant about ineffective management. Does that work for you? Does it???? Make sure I get high marks on my performance evaluation for doing something that's so measurable as "doing the best I can" okay???

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