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Stupid people!!!!! >:(Stupid fucking people! Why the fuck do they alway have to call ME and bitch about EVERYTHING?! I've heard every stupid thing! They call and yell at me beacuse their ins. fucked up. Do I sound like the god damn insurance company? Is my name Za-Za the fortune teller? No! Then how the fuck am I supposed to know why your insurance applied 200 to your deductable instead of 100? I don't know! I get the same shit they do. We send off a claim and then Poof! EOB, with how much they owe. One patient got mad at me becuase I told her that the insuarance company pulls numbers out of a hat. This was after she yelled at me for FIFTEEN fucking minutes saying she shouldn't owe anything, why didn't her insurance pay. I said it did,it did, it did, a million times, it did! She just kept yelling! Stupid fucking bitches! I hate the patients and I hate their paperwork! I hate the staples that keep their packets together! Their voices are like nails in my eyes! I want to tell them to shut the fuck up and stop bitching at me! And, I have to be nice to them! They can talk to me like I'm fucking slow,and I have to be cheery. The fun thing is, most of our patients are pregnant, so they're all super cheery anyway. The best part is even though I'm pretty new, I'm in charge of collections. Not office collections, over due collections. I get to check every one balance and tell them about it. I've gotten many excuses, and reasons they can't pay/don't have the time/are not going to pay including: 4 uncles dying of terminal cancer You hear about the guy who died of terminal cancer and showed up at the SS office to get survivor's benefits? I know exactly what you are going through! God, I feel you pain so completely I think I may vomit ( or that just might be becoming sick after the owner brought her sick child to the office instead of staying home with her or getting a god damn babysitter.) No really, I do feel your pain. I do billing and recon. for these assholes. I also have to sent out the patient statements and then answer their questions when they don’t understand the statement. The thing the frustrates me the most is I print clearly in bold print on the statement “Your insurance company has been billed and applied this amount to your deductible. If you feel this is a mistake made by your insurance company please contact them directly.” In other words, DON’T FUCKING CALL ME, IT’S NOT MY FUCKING PROBLEM, JUST PAY YOUR FUCKING BILL AND GET OF MY FUCKING BACK! I am 29 years old and have I become bitter and cynical doing this job and working for these people, I 've only been at it for 4 years. I never had this much trouble being a waitress (Not to mention I made more money), and I am seriously considering going back! I just thought this would be better. And I wanted my son to be proud of what his momma does, not "she's a waitress". But now what does he have to say, "she is a bitter and cynical “Office and Billing Manager” (insurance biller and coder/ janitor) who is overworked underpaid and has to clean toilets, vacuums, dusts and take out trash…and still does not know how that got worked into her job description". There are notes like that on our statements to, and they still call! we actually put "This is a bill for a _____ performed at Dr._______'s office." We show them the procedure date and code, and they still don't know why we're billing them! |
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