fuck this job.com

Covad is a DSL provider. They have been a great DSL provider for years. In the last 2 months or so things have not been so good with Covad. I have constant connectivity issues. They told me to replace all the DSL filters. Did that. They told me they would send a tech and it will cost $175. $175!! They cost me $80 a month in DSL service charges, which I am happy to pay when their service was great. Usually these guys just re-provision the line and no problems for weeks. But no not this time, we have to send out the $175 technician to fix it.

So I call a few more times, try to get them to re-provision the line. No doing, they know me now. I am looking at my dead ASDL modem light and they are telling me everything is great, they see no problems. Guy has thick accent, so perhaps I am out of line and ask "what country is this?" he says Philippines. Ok... Covad USA company, but that's ok. DSL is still dead. Called a few more times try to get someone to do something (like re-provision the line), no doing.

Ah perhaps I can get a Covad employee if I call and pretend I have and administrative issue. So I ask's "what country is this?"... Canada, Canada? Contracted out to Canada administrative support. He says they will waive $250 cancellation charge if I can establish history of "technical feasibility issues", I just have to get the Covad contractor tech support in the Philippines to say in their log that we have a "technical feasibility" issue, which I figure we do.

Few more attempts to call Philippine contracted out Covad help desk support, they will not re-provision the line (must cost a lot of money to do this), even when I turn the freak'n modem off they say they can talk to it, and it is a good connection…. O..K..

Call USA 800 information. Give me a USA Covad Communications number, I don't care where. They give a number in Annapolis Junction Maryland. Call it, it's disconnected!

So I thought, I would be sneaky and called their automated phone routing number and said I was and ISP provider reselling their services (yes I lied). Another lady answered, difficulty understanding what she was saying... I say "What country is this?" she says India, "India?"

Oh my goodness... I'm screwed...

and all I want is for it to work

Mr Plankton