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Helpdesk - same as it ever was

Well, things havent gotten any bettern in the seven months since I last posted. If anything, they've corroded into something worse. In addition to the monotonous chore of walking imbeciles through the treacherous wasteland that is Windows, we've now been saddled w. the responsibility of supporting the expense reporting system. In other words, we are now the first point of contact for everything financial. Roughly translated, we are expected to have to put up w. irate people who notice discrepancies on their credit card statements when filing expense reports. Now, I suppose that this wouldnt be half bad except for one major glaring hole:

Our training was at 230pm on a Friday afternoon. It lasted exactly 30 minutes, and consisted of being handed a one page laminated cheat sheet. This sheet is also accessible from the company intranet page. So anyway, we were handed this sheet at 230 on a Friday afternoon, and told, "You go live Monday morning at 7am. Good luck" This was April. It's now the middle of October, and the pool is just as murky as it was that following Monday

Secondly, a new process was put in place for hiring managers to get their new cubicle monkeys' accounts created. This is all automated. Again, a great idea, but this went live three weeks before orignally planned. To compound matters, reporting mgrs were never told that it went live when it did, so we had to reject all paperwork that came in, even though they followed what they perceived to be current protocol. Migraine inducing............

After 7 years of being a slave to the phone, I've finally decided to put an end to this insanity, and apply for sys admin jobs. Granted, this is still an IT job, but I'm at my wits end w. helpdesk. Once I finally break free, there is no amount of money in the world you could pay me to do it again.

I've got two irons in the fire right now, both w. a very reputable company. In fact, one of my good buddies from college started off at $60k/yr at this place right after we graduated 7 years ago. Good lord, someone call me!!!!

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Drop The Project
Submitted by tandoori2 on Thu, 10/18/2007 - 07:57.

The longest I've ever worked in a job is 2 years. I've worked at Apple, at Sony on PlayStation 2 (boy could I tell you stories about that one), Hitachi, Novell, you name it. Except for Apple which laid off all its contractors including me, every last one of them was hell. The longest I could stand it was 2 years. I have never worked anywhere more than 2 years.

You know what a REALLY fun game is? I call it "Drop The Project". Go get a job at a company you really hate in IT. Start up a projeckt and get 1/2 way done. Or stay several years and take on more than your job to make yourself invaluable to their organization. Get in REAL deep. Keep asking for more work and always take on anything they ask you to. Keep doing it - and biding your time.

Then after everyone else has quit or been fired and you are the keystone to the whole IT operation just QUIT. Just walk out one day and tell them you have had enough.

You have been sweating and killing yourself for years for them and the more you do, the more they take advantage of you. You didn't want the job anyway because the boss sucks, the pay sucks, and everyone you work with sucks.

RELISH what happens when you quit. WATCH as the boss goes freaking coronary when he realizes NO ONE can do what you do for them and when you leave it would take YEARS for them to get 10 people to do what you do.

Drop The Project and get back at Mr. Golfing Corporate America!

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